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FREE Shipping on All Oxyfresh Dental, Pet and Nutrition Products Returning Customer? FREE SHIPPING ON RETAIL ORDERS OVER $49! (US Only)

Frequently Asked Questions (FAQs)

Fresh Breath FAQ

What causes bad breath?

In most cases, bad breath happens because of bad habits or bad oral hygiene. Smoking or eating things that promote bacteria growth in the mouth will create bad breath. Not cleaning the mouth thoroughly enough will only make it into a bigger problem.


What foods can cause bad breath?

The obvious ones of course are the smelly ones, garlic, onions and some cheeses. There are also the other ones, less obvious ones that will produce bad smelling burps, like radishes and cauliflower.


What are the common solutions of bad breath?

The most basic solution to prevent bad breath it to brush and floss your teeth at least twice a day and make sure to use that tongue scraper to prevent the bacteria growth on the back of the tongue.



Oxyfresh Dental Products FAQ

Is it safe to use the Oxyfresh Mouthwash several times a day?

Yes, it is completely safe to swish with the mouthwash as often as you need to.


Is the Fresh Breath Lemon-Mint Mouthwash the strongest option?

Yes. It has twice the amount of Oxygene and Zinc, plus Aloe, lemon and essential oils, to further combat bad breath and sooth tissue.


Does the Fresh Breath Lemon-Mint Toothpaste contain Fluoride?

No it does not. Only our Cavity Protection Toothpaste does.


What is the percentage of fluoride in the Cavity Protection Mouthwash?

The Cavity Protection Mouthwash contains .05% sodium fluoride.


What is the percentage of fluoride in the Cavity Protection Toothpaste?

Oxyfresh Cavity Protection Toothpaste contains .235% sodium fluoride.


Which Oxyfresh Toothpaste has the least amount of abrasiveness?

Our Pro Formula Toothpaste has the least amount of abrasiveness?



Shipping FAQ

How long will it take for my order to arrive?

3-7 business days when choosing Standard Shipping Method.


Will extreme heat and or cold affect my product while it is in transit?

No it will not. Our products are made to withstand extreme temperatures for a short period of time. If your product is frozen, let it thaw at room temperature.


Do you offer free shipping on a specific size order?

Yes. We offer free shipping to our retail customers in the US on orders of $49 or more.  First time customers will automatically get $5 shipping on their very first order. (this does not apply to Pro accounts).



Oxyfresh Pet Products FAQ

Is it okay to premix the Pet Dental Water Additive and keep in the refrigerator?

Yes you can premix the Pet Dental Water Additive with water, as long as the container it is being stored in is very clean and it is not stored in direct sunlight.


How much Pet Water Additive do you add to your pets bowl?

Recommended dose is ¼ teaspoon of Pet Water Additive to 1 cup water. New to the product or sensitive pets you can cut that in half to start (1/8 teaspoon per cup of water).


Is the Pet Water Additive suitable for kittens and puppies? Any age limits?

Pets of any age can use the Pet Water Additive.  The product is not systematically absorbed so the dosage is not based on age or size.  It works in their mouth for 60 seconds and becomes inert.


Is it okay to use the Pet Dental Water Additive in a charcoal fountain?

Fountains with charcoal or carbon filters will filter (capture) our active ingredient Oxygene resulting in reduced effectiveness of the water additive. Filters without charcoal or carbon will not affect the Pet Water Additive.



Oxyfresh Canadian Customers FAQ


CANADA: I am in Canada. How many days will it take for me to receive my order?

Within 14 business days from the date your order ships.


CANADA: Will I have to pick it up at the post office or will it be delivered to my door?

Your order will be delivered right to your door!


CANADA: Will I have to pay duty upon delivery?

No.


CANADA: Is there a less expensive shipping option to Canada?

No there is not. We currently use one shipping option to export orders to Canada. Your order will be delivered via UPS.

CANADA: When will my order ship?

We ship orders to Canada on Mon, Wed, Fri. Example: If your order is completed after 8am Pacific Time on Monday, it will ship on Wednesday.



Oxyfresh Customer Service Contact

Still Have Questions?

Contact us by phone or fill out a form below

Customer Service: 800.333.7374
Monday through Friday: 7 a.m. to 4 p.m. PT

Corporate Office: 208.292.1200
Monday through Friday: 8 a.m. to 4 p.m. PT

Fax: 800.990.5285
24 hours a day

General email: info@oxyfresh.com
Order by email: orders@oxyfresh.com

Or click here to fill out a contact form.


100% Money Back Guarantee

Oxyfresh has complete confidence in the excellence of its products.

That’s why we offer a 100% money-back guarantee (minus the cost of shipping) within 30 days of purchase if you’re not happy.