Why hello there!

We’d love to hear from you! So give us a SHOUT (not literally) and we’ll do our best to reply within 24 business hours.

Other ways to reach us


601 E. Front Ave.
Suite 402
Coeur d’Alene, ID 83814

Customer Service

Monday – Friday
8am–3pm PT


Monday – Friday
8am–3pm PT

Maybe there's a quick answer:

Extended FAQ can be found here.


3-7 business days when choosing Standard Shipping Method.

Orders placed before 10:30 am PST will ship same day … YAY.
Orders placed AFTER 10:30 am PST will ship the following business day.

Our products are made to withstand extreme temperatures for a short period of time. If your product is frozen, let it thaw at room temperature.

Prolonged exposure to temperatures above 77F can impact the color and/or odor of the product.

Store in original container in cool and dry place (50-77F), out of direct sunlight.

Yes. Standard Shipping Rate US for customers AND pros for orders $75 and above will be FREE.

Standard Shipping Rate for any customer or pro order under $75 in the US is $6.99 flat.

Expedited Shipping rate for any customer or pro in the US will be charged the actual calculated rate from the carrier no matter the size or value of their order.

Any customer or pro outside the US will also have their shipping calculated based on carrier rates for their specific location.

Log onto your account page, click on your most recent order number, and copy the tracking number that shows up at the top of the page.


Set it and forget it. Save your time, hard-earned dollars, and 10% on every order with a recurring subscription. Even better? FREE SHIPPING! (US only). Learn more here.

Contact us or log into your account to manage or cancel your subscription.

We offer wholesale programs for Pet Pros and Dental Pros. To apply for a wholesale account please visit our wholesale inquiry page.

After the account has been created, access wholesale pricing at the wholesale storefront.

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